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In recent years, chat has thrust its way into the top three customer service communication channels, with just telephone and email ahead of it. Although chatbots can be a useful addition to customer service strategies, in many respects many customers currently prefer the option of directly communicating with a service employee in a live webchat.
To offer the same impeccable customer experience in webchats as it does for other written service channels, Sematell has developed a specific, fully integrated chat solution for ReplyOne called ReplyChat.
ReplyChat relies on the existing powerful and field-tested Sematell AI together with its sophisticated workflow engine, to ensure highly efficient chat processing withunequalled response quality, resulting in the best possible customer experience.