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In recent years, the chat function has thrust its way into the top three customer service communication channels, behind telephone and email. Although chatbots can be a useful addition to customer service strategies in many respects, customers currently prefer the fast, low-threshold option of communicating with a service employee in a live webchat.
In order to offer the same impeccable customer experience in webchats as it does for other written service channels, Sematell has developed a specific, fully integrated chat solution for ReplyOne: ReplyChat.
ReplyChat relies on the powerful, field-tested Sematell AI and, with its sophisticated workflow, ensures highly efficient chat processing, high response quality and the best customer experience.
So, what could ReplyOne do for your customer service team?
Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.