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We turn your customers
into real fans – through a
first-class customer experience.

The customer service touchpoint can’t get any better than this.

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For you as a company, however, there is nothing more important than a happy customer who is willing to commit to you.

„…
Dissatisfied consumers act quickly and change over to other brands immediately: In Germany, 41 percent of the respondents said that they had terminated their business relationship with a brand because of poor service or changed over to another provider during the last twelve months. Globally, 56 percent of the consumers surveyed agreed with this statement. Today, companies risk more than just losing a sale due to a bad customer experience, as 60 percent of customers worldwide stated they share such bad experiences with others, either in person or online on peer sites, review forums or social media.3
…“

Let’s be honest:

How satisfied are your customers
with your customer service?

Let’s be honest: How satisfied are your customers with your customer service? Did you know that 80% of the companies believe they give their customers the service they want? By contrast just 8 out of 100 customers1 feel the same way. A recent survey by the consumer advice centre2 also reveals unfulfilled consumer desires for an ideal customer service experience:
ihre-kunden-03-5-en

For you as a company, however, there is nothing more important
than a happy customer who is willing to commit to you.

„…
Dissatisfied consumers act quickly and
change over to other brands immediately:
In Germany, 41 percent of the respondents said that they had
terminated their business relationship with a brand because
of poor service
or changed over to another provider during the last
twelve months. Globally, 56 percent of the consumers surveyed agreed
with this statement.
Today, companies risk more than just losing a sale due to a bad customer
experience, as 60 percent of customers worldwide stated
they share such bad experiences with others, either in
person or online on peer sites, review forums or social media.3
…“

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Make it easy for your customers!

Loyal customers expect a digital connection to your business free of complications.
Their concern must be the priority – they want to feel understood.
In customer service you always reaffirm your consumer’s choice
of your product or service.

The friendliness and competence of the service team are just as important as
processing each individual request quickly. Nobody likes to wait.
And this is exactly where our smart call center software ReplyOne comes in.
By using AI it optimises the actions of your service team, sorts all incoming correspondence
and supports it with existing customer data. Thus the responsible
employee receives the real-time inquiry with a proposal for a suitable solution. Now the
employee can fully concentrate on the customer.

Make it easy for your customers!

Loyal customers expect a digital connection to your business free of complications. Their concern must be the priority – they want to feel understood. In customer service you always reaffirm your consumer’s choice of your product or service.

The friendliness and competence of the service team are just as important as  processing each individual request quickly. Nobody likes to wait.

And this is exactly where our smart call center software ReplyOne comes in. By using AI it optimises the actions of your service team, sorts all incoming correspondence and supports it with existing customer data. Thus the responsible employee receives the real-time inquiry with a proposal for a suitable solution. Now the employee can fully concentrate on the customer. 

„Hi Clara! Wie kann ich Ihnen weiterhelfen?“

Not entirely non-relevant: ReplyOne can address your customers in more than 70 languages, making it a true customer-understanding tool.

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„Hi Clara! How can I help you?“

Not entirely non-relevant: ReplyOne can
address your customers in more than
70 languages, making it a true
customer-understanding tool.

1 Bain & Company, 2005
2 vzbv.de/pressemitteilungen/kundenservice-erreichbarkeit-und-qualitaet-besonders-verbesserungsbeduerftig
3 Zitat – e-commerce-magazin.de/studie-hohe-erwartungen-der-kunden-an-support/freshworks.com – The New Rules of Customer Engagement 2019

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Give us 30 minutes of your time
and we will convince you completely
of our call center software solution.

Schedule a live web demo with our Sematell experts. It will give you a concise
overview of the power of our customer service solutions in less than 30 minutes.

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