KONTAKT +49 681 857 67 0
On to new service goals!
We exceed your expectations
and at the same time reduce
theeffort of your service team.
With our intelligent software solution ReplyOne you
offer powerful support for all parties involved.
Let’s talk about service
automation for a moment:
“Over 50% of the customer interactions are partially or not at all recorded and historised electronically.
62.7% of the companies
say that incoming customer
concerns are analysed
manually and assigned to
the right place (routing).”
ReplyAnalytics, the AI-based function – finally organises your data flood.
ReplyAnalytics uses vector-based machine learning algorithms for speech recognition and analysis of texts. Then the data is available for hybrid customer communication in a highly efficient way.
+ Precise categorisation and topic recognition
+ Industry-leading recognition rate
+ Only a small amount of learning data required
+ Short learning time
+ Reliable automation of customer service software
+ Fast productivity gain
The benchmark study “Customer Service in the Digital Age – PIDAS – The Customer Care Company – in cooperation with the
Zurich University of Applied Sciences (ZHAW) – surveyed 100 companies from Germany, Austria and Switzerland.
ReplyAnalytics, the AI-based function –
finally organises your data flood.
ReplyAnalytics uses vector-based machine learning algorithms for speech recognition and analysis of texts.
Then the data is available for hybrid customer communication in a highly efficient way.
- Precise categorisation and topic recognition
- Industry-leading recognition rate
- Only a small amount of learning data required
- Short learning time
- Reliable automation of customer service software
- Fast productivity gain
The successful interplay of human consulting strength and artificial intelligence is the hybrid customer communication: customers are thrilled about being helped quickly and managers are pleased about the high efficiency. Even the stress level of the call center team drops abruptly.
The successful interplay of human consulting strength and artificial intelligence is the hybrid customer communication: customers are thrilled about being helped quickly and managers are pleased about the high efficiency. Even the stress level of the call center team drops abruptly.
A more relaxed service team?
We say, “Yes!”
With our AI-driven call center software ReplyOne, you give your team a tool that actually makes them happier and more efficient:
Using AI, incoming requests are sorted according to semantic contexts and then handed over to the appropriate employee with a suggested answer. This makes work easier and relieves your service team.
Your employees no longer need to use different channels on various interfaces. ReplyOne integrates seamlessly through interfaces to the CRM system, ERP/PIM systems and social media channels. By being fully connected, we guarantee a smooth customer service and thus a great customer experience. This allows your service team to focus on what’s important: your customers.
A more relaxed service team?
We say, “Yes!”
With our AI-driven call center software ReplyOne, you give your team a tool that actually makes them happier and more efficient:
Using AI, incoming requests are sorted according to semantic contexts and then handed over to the appropriate employee with a suggested answer. This makes work easier and relieves your service team.
Your employees no longer need to use different channels on various interfaces. ReplyOne integrates seamlessly through interfaces to the CRM system, ERP/PIM systems and social media channels. By being fully connected, we guarantee a smooth customer service and thus a great customer experience. This allows your service team to focus on what’s important: your customers.
What can we do for your team?
+49 681 857 670
Convince yourself by requesting our free
and non-binding demo today.
Schedule a live web demo with our Sematell experts. It will give you a concise overview of the power of our customer service solutions in less than 30 minutes.
Convince yourself by requesting our free and non-binding demo today.
Schedule a live web demo with our Sematell experts. It will give you a concise overview of the power of our customer service solutions in less than 30 minutes.
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