KONTAKT +49 681 857 67 0
Reach for the stars and
experience the future of
your customer service today.
Reach for the stars and
experience the future of
your customer service today.
Operate by the standard of tomorrow
with our intelligent call center software ReplyOne.
Operate by the standard of tomorrow
with our intelligent call center software ReplyOne.
As a spin-off of the German Research Center for Artificial Intelligence in Saarbrücken, we are the perfect partner for your call center software.
As a spin-off of the German Research Center
for Artificial Intelligence in Saarbrücken, we are the
perfect partner for your call center software.
No one else can do that: the outstanding categorisation algorithm that is
used in our ReplyOne response management solution was developed for
you at the German Research Center for Artificial Intelligence (DFKI).
ReplyOne uses sophisticated, vector-based machine learning algorithms
and statistical methods to precisely identify service topics. This allows you
to automate service processes flexibly without sacrificing customer experience.
AI-based call center software?
That’s right, artificial intelligence.
Sometimes it sounds too good to be true: Your contact center employees are supported by
ReplyOne in an optimal way when answering all written customer inquiries – cross-channel,
intuitively implemented and available in over 70 languages.
Sometimes it sounds too good to be true: Your contact center employees are supported by ReplyOne in an optimal way when answering all written customer inquiries – cross-channel, intuitively implemented and available in over 70 languages.
+ Routine inquiries become fast-selling items.
+ Your employees act more efficiently than ever before.
+ And your budget is happy.
This is what distinguishes us from all other providers.
Curious? Contact us: +49 681 857 670
Just in the best company:
real users and honest insights.
Curious? Contact us:
+49 681 857 670
Just in the best company:
real users and honest insights.
"Due to our longtime experience with the system we were able to implement it at our foreign locations within four weeks."
...
"Thanks to ReplyOne we can handle a significantly higher volume of emails with fewer staff, respond faster to customer questions and improve response quality."...
"The solution is so flexible that we were able to use it to map our service organisation and our "different" way of working..."
...
Provide outstanding customer service
and seamlessly integrated technical support.
Easy. Intuitive. Profitable.
Provide outstanding customer service and seamlessly integrated technical support.
Easy. Intuitive. Profitable.
Schedule a live web demo with our Sematell experts. It will give you a concise overview of the power of our customer service solutions in less than 30 minutes.
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