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Call now +49 681 857 67 0

Your next level:
our AI-driven call center
software ReplyOne

Extremely successful against a flood of inquiries

Logo Callcenter-Software Replyone

Ready to go with the perhaps best
call center software on the market

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot.
In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed. The AI behind Reply One offers you scalable automation, seamless communication and relieves your team sustainably. The focus is on an optimal customer experience that creates loyalty to your company through fast an efficient solutions.

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot.

In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed. The AI behind Reply One offers you scalable automation, seamless communication and relieves your team sustainably. The focus is on an optimal customer experience that creates loyalty to your company through fast an efficient solutions.

One call center software for everything – united in one interface

Curious? Then contact us at:
+49 681 857 670

Logo Callcenter-Software Replyone

Our all-in-one solution:
Easy. Intuitive. Profitable

Your customer inquiries reach
the multi-channel center and
are assigned to the correct category.

ReplyOne enriches the existing customer
data with additional information from
other company systems such as the CRM-system.

The next step is what makes ReplyOne unique: The AI hands over
the inquiry on its clear and intuitive user interface to the right service
employees – taking into account qualification, responsibility, urgency and
availability. And not only that.
The appropriate response suggestion is already included.

The next step is what makes ReplyOne unique: The AI hands over the inquiry on its clear and intuitive user interface to the right service employees – taking into account qualification, responsibility, urgency and availability. And not only that.
The appropriate response suggestion is already included.

replyone-mobil-02

The result is an optimal
customer experience
with simply happy
customers. As a benefit on top, our AI leads
to less stressed employees

You love numbers? So do we! With
the ReplyOne module, you get
complete transparency on all service
operations, status of the KPIs and
about the quantity and topics of your
customer inquiries. Also on the go on
cell phone, tablet or smartwatch. 

You love numbers? So do we! With the ReplyOne module, you get complete transparency on all service operations, status of the KPIs and about the quantity and topics of your customer inquiries. Also on the go on cell phone, tablet or smartwatch. 

Logo Callcenter-Software Replyone

Our all-in-one solution:
Easy. Intuitive. Profitable.

Your customer inquiries reach
the multi-channel center and
are assigned to the correct
category

ReplyOne enriches the existing
customer data with additional information
from other company systems such
as the CRM-system

The next step is what makes ReplyOne unique: The AI hands over
the inquiry on its clear and intuitive user interface to the right service
employees – taking into account qualification, responsibility, urgency and
availability. And not only that.
The appropriate response suggestion is already included. 

The result is an optimal customer
experience with simply happy customers.
As a benefit on top, our AI leads
to less stressed employees.

You love numbers? So do we! With
the ReplyOne module, you get
complete transparency on all service
operations, status of the KPIs and about
the quantity and topics of your customer
inquiries. Also on the go on
cell phone, tablet or smartwatch

Why you can confidently choose
us and ReplyOne:

Logo Callcenter-Software Replyone

Who we have already worked for?
Here are some of our happy customers:

db
mobilcomDebi
telekom
consors
SRF
cosmoDirect
db
mobilcomDebi
rheinEnergie
postbank
dws
rheinEnergie
bonprix
sbb
swk
postbank
dws
consors
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Want a demonstration?
Contact us via
+49 681 857 670

Schedule a live web demo with our Sematell experts. It will give you a concise overview of the power of our customer service solutions in less than 30 minutes.

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