REPLY CONTROL

Dashboard for executives
for analysis and steering

ReplyControl brings total transparency to your intelligent, text-based response management. With the innovative dashboard your executives are always well-informed, even on the go. (Mobile access via tablet and smartphone).

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CONTROL


Reporting and steering

in one intuitive user interface

Individual display and configuration of KPI´s in the interface

Transparency: Discover problems and act immediately

Offers an work-overview of the assigned staff

Mobile access on the go (tablet, smartphone, smartwatch)

PROCESS 

The powerful technology
behind the graphic user interface

The powerful technology behind the ReplyDesk graphic user interface enables the flexible scalability of all written customer communication whatever the size of the company. The inquiries of your customer, regardless of the channel used, are centralized through ReplyHub (Pos. 1). The next step is for ReplyAnalytics (Pos. 2) to analyze the content of the inquiry and assign it to the right category. With ReplyLink (Pos. 3), the data are enriched with customer information relevant for the process in order for the final step when ReplyRouting (Pos. 4) allocates the inquiry to the right agent. At the same time, ReplyRouting (Pos. 4) also sends the right response template to the agent who now has all the information at hand at the workplace to process the customer inquiry effectively.