Künstliche Intelligenz

für die schriftliche Kundenkommunikation

Immer verstehen, was der Kunde will »

« Immer die richtige Antwort liefern

FRONTEND AND BACKEND 

Intelligent Response Management
with strong components

Dashboard for executives
for analysis and steering

Precision and productivity
united in one graphic user interface

Interfaces for all written contact channels,
including social media

Speech and topic recognition in more
than 70 languages with data extraction

CRM interfaces for qualitative
customer data enrichment

Routing system for agent assignment
and precise response templates


Just give us a try – without any obligation!

Request your personal ReplyOne-Demo 

ReplyOne combines five strong components into a unique response management system. Thanks to their high scalability and flexibility, Sematell solutions make automating and centralizing written customer communication attractive for companies of all sizes.

PERFORMANCE FEATURES


Right on target

Advantages for your response management

Omni-Channel
Multi-Channel

End-to-end solution: all written customer contact channels, including social media

Simple
Implementation

in CRM, ERP, ACD, KM and rapid staff introduction

Utmost
precision

in more than 40 languages developed at the DFKI – German Research Center for
Artificial Intelligence

High level
of transparency

in history-related reporting and real-time diagnoses, as well as for communication topics and communication volumes

High
performance

with scalability for high volumes
(customer inquiries/employee numbers)

Perfect
usability

for simple operation of the interface in a total of 5 language versions