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Together for the
probably best
call center software
on the market

Side by side with our partners we
complete the software solutions according
to your individual requirements

Side by side with our partners we complete the software solutions according to your individual requirements

For leading telephony, CRM and ERP systems as well as special solutions in the
area of customer service, we provide standardized interfaces in ReplyOne.
In addition, our team of developers can realize individual integrations of our ReplyOne
solution into your system infrastructure.

For leading telephony, CRM and ERP systems as well as special solutions in the area of customer service, we provide standardized interfaces in ReplyOne. In addition, our team of developers can realize individual integrations of our ReplyOne solution into your system infrastructure.

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Your contact person:

Carsten Fiegler

Sr. Vice President Corporate Development
carsten.fiegler@sematell.com
Mobile +49 160 9690 2490

360dialog – official WhatsApp Business API Partner – combines over 7 years of marketing automation experience with the WhatsApp Business API with the 360dialog Messenger Communication Platform & WhatsApp Messaging API.

authensis offers special solutions for communication in the contact center environment – from ACD to voice self-service, CTI solutions and webcall to predictive analytics, thus optimizing customer interaction on the relevant channels.

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Bearing Point offers management and technology consulting based on individual solution approaches that link strategies with new technical possibilities. In the Digital & Strategy department, Bearing Point experts advise on the topic of digital customer management.

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converneo as part of Assist Digital implements solutions in the service center area. As a specialist with over 30 consultants and solution architects, converneo delivers complete solutions for efficient and cost-reducing customer interaction. With automations, omnichannel as well as hybrid AI solutions, we realize innovative solutions to increase productivity with state-of-the-art technologies.

ojuto consulting supports its customers in the areas of project management, interim management, integration management and process management – from the identification and analysis of existing processes in the service area to the optimization or complete redesign based on this.

telegra develops cloud-based special solutions in the field of business telephony for its more than 3,500 customers from the contact center industry. These include call control and distribution or innovative voice solutions such as Instant Call Back.

As a leading provider of customer-first solutions, USU offers service organizations and their customers seamless and modular service modules for the successful establishment, expansion and operation of digital customer services and business models.

Whappodo offers solutions to use well-known messenger services such as WhatsApp, Facebook Messenger, Telegram and Threema specifically for customer service – as an information tool or for establishing contact.