Partners
Together for best customer service
On eye level...
The customer-friendly differentiation factor
Their formula for success:
Our partner network
Get to know our strong network. Together with our Technology partners as well as Consulting and integration partners we work to meet your individual requirements in the best possible way. So that you can offer your customers the best customer service.
Technology Partner
360dialog – official WhatsApp Business API Partner – combines over 7 years of marketing automation experience with the WhatsApp Business API with the 360dialog Messenger Communication Platform & WhatsApp Messaging API.
CallOne is a full-service provider for business telephony with open interfaces. At its core is the CallOne call center software. It is supplemented by omnichannel, cloud telephone systems, MS Teams integrations and numerous apps and connections to customers´ own systems. Personal contact persons and our interface programmers provide the optimal basis for a profitable CX.
Every year, Genesys® delivers more than 70 billion memorable customer experiences to companies in over 100 countries. Our technology, working together with the cloud and AI, connects customer communications across marketing, sales, and service on every channel while improving the employee experience.
Serviceware is a leading provider of software solutions for digitizing and automating service processes, enabling companies to increase their service quality and efficiently manage their service costs.
With its Customer Success Portfolio, SYNCPILOT Group implements digital transformation projects with the highest data protection requirements and positively influences the employee and customer experience. With its deeply integrative software solutions, it enables digital customer interactions without media discontinuity, legally compliant online contract conclusions and optimized consulting and contract processes.
telegra develops special cloud-based solutions in the field of business telephony for more than 3,500 customers from the contact center industry. These include call control and distribution and innovative voice solutions such as Instant Call Back.
As a leading provider of customer-first solutions, USU offers service organizations and their clients seamless and modularly coordinated service modules for the successful establishment, expansion and operation of digital customer services and business models.
Whappodo offers solutions to use well-known messenger services such as WhatsApp, Facebook Messenger, Telegram and Threema specifically for customer service as an information tool or to contact people.
Consulting and integration partner
authensis offers special solutions for communication in the contact center environment - from ACD to voice self-service, CTI solutions and webcall to predictive analytics, thus optimizing customer interaction on the relevant channels.
Engelbart Software GmbH, a long-standing AVAYA DevConnect partner, focuses on the development of customizable CCaaS and UCaaS solutions. The modular structure of the solutions allows to react quickly to unique customer requirements and to generate added value.
ojuto consulting supports its customers in the areas of project management, interim management, integration management and process management - from the identification and analysis of existing processes in the service area to the optimization or complete redesign based on this.
360dialog – official WhatsApp Business API Partner – combines over 7 years of marketing automation experience with the WhatsApp Business API with the 360dialog Messenger Communication Platform & WhatsApp Messaging API.
authensis offers special solutions for communication in the contact center environment - from ACD to voice self-service, CTI solutions and webcall to predictive analytics, thus optimizing customer interaction on the relevant channels.
CallOne is a full-service provider for business telephony with open interfaces. At its core is the CallOne call center software. It is supplemented by omnichannel, cloud telephone systems, MS Teams integrations and numerous apps and connections to customers´ own systems. Personal contact persons and our interface programmers provide the optimal basis for a profitable CX.
Engelbart Software GmbH, a long-standing AVAYA DevConnect partner, focuses on the development of customizable CCaaS and UCaaS solutions. The modular structure of the solutions allows to react quickly to unique customer requirements and to generate added value.
Every year, Genesys® delivers more than 70 billion memorable customer experiences to companies in over 100 countries. Our technology, working together with the cloud and AI, connects customer communications across marketing, sales, and service on every channel while improving the employee experience.
ojuto consulting supports its customers in the areas of project management, interim management, integration management and process management - from the identification and analysis of existing processes in the service area to the optimization or complete redesign based on this.
Serviceware is a leading provider of software solutions for digitizing and automating service processes, enabling companies to increase their service quality and efficiently manage their service costs.
With its Customer Success Portfolio, SYNCPILOT Group implements digital transformation projects with the highest data protection requirements and positively influences the employee and customer experience. With its deeply integrative software solutions, it enables digital customer interactions without media discontinuity, legally compliant online contract conclusions and optimized consulting and contract processes.
telegra develops special cloud-based solutions in the field of business telephony for more than 3,500 customers from the contact center industry. These include call control and distribution and innovative voice solutions such as Instant Call Back.
As a leading provider of customer-first solutions, USU offers service organizations and their clients seamless and modularly coordinated service modules for the successful establishment, expansion and operation of digital customer services and business models.
Whappodo offers solutions to use well-known messenger services such as WhatsApp, Facebook Messenger, Telegram and Threema specifically for customer service as an information tool or to contact people.
Questions?
Your contact.
Gordon Salzmann
Senior Director Sales & Marketing
gordon.salzmann(at)sematell.com
