RESPONSE INTERACTION SOLUTIONS

FLEXIBLE INTEGRATION FOR OPTIMUM COST EFFICIENCY

Perfection, maximum reliability and flexibility can only be guaranteed by the expertise of experienced staff applying our high-performance product and their specialist knowledge to customer-specific solutions. 

 

Our specialists command top notch expertise in the respective technologies as well as in all related technological areas, thereby achieving the very highest level of precision in response management. 


MODULES FOR A FULL-SERVICE PEACE-OF-MIND PACKAGE


CONFIGURATION

ANALYSIS & SOFTWARE 
INSTALLATION

 

Our specialists analyze individual requirements for the installation and configuration of customer-specific system adaptations. Once configuration is complete, ReplyOne is immediately ready to start
and use.

INTEGRATION

INTEGRATION INTO 
IT INFRASTRUCTURES

 

Integration involves programming interfaces for connection to existing IT infrastructures, including the documentation of every detail.
This enriches ReplyOne with additional data so as to provide more information for detailed customer care. 

SERVICE & SUPPORT

SUPPORT & 
OPTIMIZATION

 

In the course of ongoing operation, further optimizations are carried out based on experience so as to ensure full performance capacity for precision and reply accuracy. ReplyOne is developed on an ongoing basis – in particular in order to be able to tackle new and complex tasks. 


INDUSTRY SOLUTIONS

QUICK AND EFFECTIVE USE: OUR INDUSTRY SOLUTIONS FOR ALL REQUIREMENTS

INSURANCE COMPANIES

 

Applications for different service departments in insurance companies

FINANCE / BANKS

 

Applications for well-known banks, financial institutions and financial consulting

TELECOMMUNICATIONS

 

Applications for system houses, telecommunications companies and Internet providers 

CONTACT CENTER

 

Applications for customer care, service providers and contact centers


ENERGY

 

Applications for energy producers and suppliers 

ITC / HIGH-TECH

 

Applications for high-tech and technology development companies 

RETAIL & LOGISTICS

 

Applications for retail companies trading in fashion, food and Internet shopping 

MEDIA

 

Applications for media companies, private television and gaming providers 


OUR INDUSTRY SOLUTIONS

WHEN FLEXIBILITY IS AS NATURAL AS TOP NOTCH COMPETENCE

  • Support for companies in reducing the complexity of existing and new communication channels to a minimum
  • Creating individually tailored solutions so as to easily address all 
customer requirements with our products
  • Integrating our products into all commonly available information technologies 
and existing IT infrastructures, thereby achieving the optimal degree of automation
  • Offering extensive specialist knowledge and long standing industry expertise
  • Specialist departments ensure efficiency, optimum cost effectiveness and long-term competitive capacities for companies of all sizes
  • Creating attractive return on investment within a short period of time through individual price and license models for all companies of all sizes