I N D U S T R Y   S O L U T I O N S

Solutions for special requirements - 

immediately at your service

Sematell has supported prestigious customers with special industry solutions and customized degrees of automation in written customer communication for more than 16 years. Our portfolio offers end-to-end solutions covering all special requirements in the specific sector, whether in supply, energy, 

telecommunications, banking or insurance. In addition, our high-performance product modules have been successfully deployed for many years in company contact centers and outsourcing companies operating in tourism, transport, retailing and logistics.

Energy &

For energy producers,

energy suppliers and municipal utilities


Für telecommunications

and Internet providers

Banks & insurance companies

For financial institutions, financial consulting and insurance companies

& transport

For public transport, rail

and tourism companies

& logistics

For retailing companies, fashion,

food and online retail


For outsourcing providers,
customer care, service providers

S E R V I C E  C E N T E R

Our Service Center

Our customized

solutions take

everything into


Installation and


Our specialists analyze the individual requirements for installation and customized system configurations. As soon as ReplyOne has been configured, it is up and ready to go.

Interfaces for the
individual enrichment
of customer data

In the process of integration, interfaces are programmed to connect to existing IT infrastructures and every detail is documented. This enriches ReplyOne with additional data so as to provide more information for customer care.

Optimization, maintenance
and development of
existing systems

In the course of ongoing operation, further optimizations are carried out based on experience in order to ensure full performance capacity, precision and reply accuracy. ReplyOne develops on a running basis – particularly for new and complex tasks.


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