REPLY DESK

Symbiosis of intelligent technology

and clear cut graphic user interface

ReplyDesk combines intelligent response technology and productivity in one simple user interface. Staff induction is rapid thanks to the intuitive handling of customer communication and the clear structure. At a glance, your team can control all communication channels and deal with customer inquiries by priority.


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I N T E R F A C E

Intuitive graphic user interface

entailing a minimum of training


Rapid employee training  - minimum  induction period

 

All communication
channels at a
 glance

Clear structure
of the navigation 

 areas

 

Processing
customer inquiries
 by priority

Die einfache,
intuitive Handhabung

 der Kunden- 

 kommunikation

Specially developed
graphic routing

 system


Process

The powerful technology

behind the graphic user interface


The powerful technology behind the ReplyDesk graphic user interface enables the flexible scalability of all written customer communication whatever the size of the company. The inquiries of your customer, regardless of the channel used, are centralized through ReplyHub (Pos. 1). The next step is for ReplyAnalytics (Pos. 2) to analyze the content of the inquiry and assign it to the right category. With ReplyLink (Pos. 3), the data are enriched with customer information relevant for the process in order for the final step when ReplyRouting (Pos. 4) allocates the inquiry to the right agent. At the same time, ReplyRouting (Pos. 4) also sends the right response template to the agent who now has all the information at hand at the workplace to process the customer inquiry effectively.