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January 29, 2019

CCW 2019 – Sematell AI sets benchmark...

Sematell is to showcase ReplyOne, its AI-based response management solution for contact centers, at the CCW Trade Fair in Berlin. The solution is compelling with its outstanding artificial intelligence for the intelligent automation of contact centers.
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July 23, 2018

Jochen Bedersdorfer is Sematell´s new CTO

As from November, Jochen Bedersdorfer has been active as the new CTO of Sematell, the specialist provider of response management solutions based on Artificial Intelligence. With this step, Bedersdorfer, who has gained Silicon Valley experience, is returning to his roots. Already during his degree course in Computational Linguistics, the technology specialist had launched his career at the German Research Centre for Artificial Intelligence (DFKI) in Saarbrücken. He played a pivotal role in the development of Mailminder, an early version of today’s response management solution ReplyOne. ... more ...

July 23, 2018

Sematell and ojuto

Sematell, a specialized provider of response management solutions based on artificial intelligence, and ojuto, a specialized consultancy company for process analysis and project management in customer service have entered into partnership. more ...

February 27, 2018


The innovative product add-on of the omni-channel ReplyOne software solution enables contact center managers to keep an eye on all operational service transactions, with a comparison of all the relevant KPIs, and intervene if necessary.   more ...

February 1, 2018

CCW 2018 - ReplyOne sets new benchmarks

Sneak preview: ReplyControl - fully operational control and high visibility for management of written customer communication. Live: Plug&Play integration with telegra ACD and USU kcenter   more ...


Jutta Lorberg | BSK Becker+Schreiner Kommunikation

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