NEWS OVERVIEW

sematell NEWS


June 27, 2016

Sematell and telegra join forces

Sematell, a leading provider of interaction solutions, and telegra, a network operator and innovative PC system developer, will be working together even more closely in future: Under a development partnership, the two companies intend to integrate their software consisting of telegra ACD and Sematell ReplyOne software platforms optimized...

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June 8, 2016

INTRE Community Interview

Thomas Dreikauss talks in his interview with the trade magazine INTRE about the corporate history from the first product development in cooperation with the German Research Institute for Artificial Intelligence (DFKI - Deutsches Forschungszentrum für Künstliche Intelligenz) to the carve-out from its American parent company and new start as Sematell this spring.

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May 25, 2016

Response Management is more than Auto Reply

In the German trade magazine SQUT Thomas Dreikauss talks about the requirements for response management, service processes in times of IoT, artificial intelligence and the intelligent management of service processes regardless of the communication channel.

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March 3, 2016

Next Generation Process Management

Sematell (formerly Attensity Europe GmbH), a leading provider of interaction solutions, has unveiled ReplyOne Task Management, an innovative add-on module for the ReplyOne omni-channel customer service platform. ReplyOne Task Management provides an additional means of bridging the gap between customer service and downstream business processes.

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March 1, 2016

Attensity Europe – New Name, New Solutions

Attensity Europe GmbH will use CCW 2016 to launch its new brand identity. With a new company name and product names, to be unveiled on February 23, the company intends to highlight its independence and repositioning following the carve-out from its American parent group in January 2016.

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February 26, 2016

Customer Experience Management. How it works best.

Efficient customer service delivered to a high standard to the financial sector via letter, email, chat or also using the social web should be enabled by a central service platform. Although banks and insurance companies have now recognized the reality of Web 2.0, integration into customer service processes is lacking.    
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February 24, 2016

Service on all communication channels

Efficient customer service delivered to a high standard to the financial sector via letter, email, chat or also using the social web should be enabled by a central service platform. Although banks and insurance companies have now recognized the reality of Web 2.0, integration into customer service processes is lacking.    
more (German)...

February 23, 2016

Attensity Europe relaunches as Sematell

Attensity Europe, a leading provider of interaction solutions, is now trading as Sematell. The move sees the specialist provider of contact center software reaffirm its independence and repositioning following the firm’s carve-out from its American parent company in January 2016.   

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February 15, 2016

Sematell at CCW 2016 – New Name, New Solutions

Sematell GmbH (formerly Attensity Europe), a leading provider of interaction solutions, is presenting itself at CCW 2016 (February 23-25 in Berlin) for the first time with its new brand image. Under the new company and product name, Sematell will be demonstrating its independence and repositioning following the firm’s carve-out from the Attensity Group, its American parent company, in January 2016...

more (German)...





PRESS CONTACT

Jutta Lorberg


BSK Becker+Schreiner Kommunikation GmbH

Phone: +49 (0) 2154 8122-22

lorberg@kommunikation-bsk.de