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December 4, 2018

Jochen Bedersdorfer is Sematell’s new CTO

As from November, Jochen Bedersdorfer has been active as the new CTO of Sematell, the specialist provider of response management solutions based on Artificial Intelligence. more ...

July 23, 2018

Sematell and ojuto

Sematell, a specialized provider of response management solutions based on artificial intelligence, and ojuto, a specialized consultancy company for process analysis and project management in customer service have entered into partnership. In the implementation of ReplyOne, a leading, AI-based omni-channel solution, or with change projects in customer centers using ReplyOne, companies can rely on ojuto’s comprehensive expertise in process consultancy and in the implementation entailed by optimally digitalized customer service processes.  more ...


February 27, 2018

ReplyControl

The innovative product add-on of the omni-channel ReplyOne software solution enables contact center managers to keep an eye on all operational service transactions, with a comparison of all the relevant KPIs, and intervene if necessary.   more ...

February 1, 2018

CCW 2018 - ReplyOne sets new benchmarks

Sneak preview: ReplyControl - fully operational control and high visibility for management of written customer communication. Live: Plug&Play integration with telegra ACD and USU kcenter   more ...



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