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July 23, 2018

Sematell and ojuto

Sematell, a specialized provider of response management solutions based on artificial intelligence, and ojuto, a specialized consultancy company for process analysis and project management in customer service have entered into partnership.  more ...

February 27, 2018


The innovative product add-on of the omni-channel ReplyOne software solution enables contact center managers to keep an eye on all operational service transactions, with a comparison of all the relevant KPIs, and intervene if necessary.   more ...

February 1, 2018

CCW 2018 - ReplyOne sets new benchmarks

Sneak preview: ReplyControl - fully operational control and high visibility for management of written customer communication. Live: Plug&Play integration with telegra ACD and USU kcenter   more ...


Jutta Lorberg | BSK Becker+Schreiner Kommunikation

Phone: +49 (0) 2154 81 22 - 22