M A N A G E M E N T

Digitalization competence

for your customer communication

Sematell solutions support your service center in perfectly understanding all inquiries, assigning them to the right agent, and delivering the right answer in a split second, with automated or semi-automated processes. Providing the right answer will enable you to achieve a higher perception of your quality, thereby securing customer loyalty. We maximize the profitability and competitiveness of your customer retention through precision, flexibility and interconnectivity. Our focus on artificial intelligence will make your written customer communication even better, right down to the details.

Find out more – rely on our highly specialized experts and benefit from more than sixteen years of industry experience.

THOMAS DREIKAUSS
CEO

Photo: © Bernhard Schramm, 2016


M A N A G E M E N T   T E A M

Strong company management

With a track record of success
spanning more than 16 years

Our management team leads a workforce of more than 40 employees specialized in the fields of artificial intelligence, linguistics, semantics software development, analysis, language specialization, support, advice and implementation, as well as marketing and sales.    

Carsten Fiegler

Sr. Vice President Sales
& Business Development

Jörg Lenz

Director Development

Torsten Göbel

Director Quality Assurance
& Customer Care

Johannes Linke

Director Professional Services

 

Angela Dürrmann

Finance & HR

 

Dietmar Lustig

Marketing Manager