SOMETHING YOU CAN COUNT ON

INTELLIGENT MAXIMIZATION IN ALL CUSTOMER RELATIONS

SIGNIFICANT REDUCTION OF TICKET COST PER INQUIRY

 

EFFICIENT IMPROVEMENT OF AGENT PRODUCTIVITY

 

MEASURABLY MORE CUSTOMER SATISFACTION THROUGH PRECISION


COST-EFFECTIVE BENEFITS FOR YOUR RESPONSE MANAGEMENT:

  • PRECISE COMMUNICATION
    Software intelligence supports reply accuracy for all service staff
  • OUTSTANDING CUSTOMER SATISFACTION
    Satisfied customers remain loyal and are glad to act as ambassadors
  • COMPETITIVE STRENGTH
    The most powerful driving forces in competition are quality, individuality and perfect communication
  • OPTIMUM COST EFFECTIVENESS
    Reduction of work effort and complexity creates a high level of agent productivity
  • FLEXIBLE SCALABILITY
    Performance capacity and scalability precisely when needed
  • INVESTMENT SECURITY
    Capacity for integration in existing infrastructures for reliable planning securit

SEMATELL

MANAGEMENT

Our focus on customer response intelligence makes us even better in every detail: with precision, flexibility and networking, we maximize our customers’ cost effectiveness and their competitive strengths.

 

We are looking forward to meeting you – you can rely on highly specialized experts and more than fifteen years of industry experience.  

THOMAS DREIKAUSS
CEO of Sematell


SEMATELL

MANAGEMENT TEAM

Carsten Fiegler

Sr. Vice President Business Development

Jörg Lenz

DIRECTOR
DEVELOPMENT

Torsten Göbel

DIRECTOR QUALITY ASSURANCE
& CUSTOMER CARE


Angela Dürrmann

FINANCE & HR

Dietmar Lustig

MARKETING MANAGER


Our management team leads a workforce of more than 50 employees specialized in the fields of artificial intelligence, software development, analyst analysis, language specialization, support, advice and implementation, as well as marketing and sales. We apply passion and an eye for detail to developing our products and services and providing you with support in your questions and specific tasks. Do get in touch with us!

HISTORY


WE HAVE ALWAYS BEEN EXPERTS FOR RESPONSE MANAGEMENT AND ARTIFICIAL INTELLIGENCE

Sematell’s successful history commences at the turn of the century at the German Research Center for Artificial Intelligence in Saarbrücken (DFKI). The DFKI is the world’s largest institute specialized in the area of innovative software technologies and where the development of the unique ReplyOne categorization algorithm germinated. ReplyOne owes its precision, stability and reply accuracy to typical “made in Germany” quality and years of intensive research. 

 

Today, Sematell’s headquarters are still located in Saarbrücken, at the cutting edge and close proximity to science. As a leading provider of contact center solutions, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation. Sematell serves renowned companies of all sizes in a wide range of different sectors – based on a simple and equally reliable formula for success: intelligent maximization – in all customer relations – and for each of our Sematell customers.


CUSTOMERS


EXTRACT FROM OUR CUSTOMER LIST

PARTNERS


Trusted Network

The Trusted Network is a group of leading solutions providers focused on innovative customer experience management. Based on standardized interfaces, solutions can be combined modularly with one another in order to offer customers an optimum service experience.