CONTACT CENTER SOFTWARE SOLUTIONS


WE HAVE ALWAYS RANKED AS EXPERTS FOR RESPONSE MANAGEMENT AND ARTIFICIAL INTELLIGENCE

Sematell’s highly specialized experts come from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation. As a leading provider of contact center software solutions, we serve renowned companies of all sizes across a wide range of different sectors – based on a simple and equally reliable formula for quality – in all customer relations – for each of our customers…  more...


CUSTOMER RESPONSE INTELLIGENCE


RESPONSE MANAGEMENT PINPOINTED


ReplyOne is a leading software intelligence for written customer communication involving large volumes. Exceptional response accuracy ensures that companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity... more...

 


ANALYSIS & CATEGORIZATION

ReplyAnalytics features a unique categorization algorithm with highly scalable language and topic recognition. ReplyAnalytics captures more than 3,000 words per second in over 40 languages. The technology was developed at the DFKI – the German Research Center for Artificial Intelligence – in Saarbrücken ... more...

INPUT-ENRICHMENT

ReplyLink genuinely enhances information networking. It increases information transparency, ensuring personal and professional customer care. Intelligent data enrichment shows a customer’s true individual situation... more...

OMNI-CHANNEL

With the ReplyHub, companies can be contacted from anywhere, regardless of customer preference. Whether by mail, fax or electronic message – ReplyHub interfaces can be flexibly adapted to any individual requirements... more...

 

 

ROUTING-AUTOMATION

ReplyRouting’s workflow engine and high-capacity process architecture can handle up to one million documents a day, allowing up to 5,000 staff members to use the software simultaneously in five languages. The system checks the level of urgency... more...


EXTRACT FROM OUR CUSTOMER LIST:

NEWS & BLOGS


sematell NEWS

June 27, 2016

Sematell and telegra join forces

Sematell, a leading provider of interaction solutions, and telegra, a network operator and innovative PC system developer, will be working together even more closely in future: Under a development partnership, the two companies intend to integrate their software consisting of telegra ACD and Sematell ReplyOne software platforms optimized...

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June 8, 2016

INTRE Community Interview

Thomas Dreikauss talks in his interview with the trade magazine INTRE about the corporate history from the first product development in cooperation with the German Research Institute for Artificial Intelligence (DFKI - Deutsches Forschungszentrum für Künstliche Intelligenz) to the carve-out from its American parent company and new start as Sematell this spring.

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May 25, 2016

Response Management is more than Auto Reply

In the German trade magazine SQUT Thomas Dreikauss talks about the requirements for response management, service processes in times of IoT, artificial intelligence and the intelligent management of service processes regardless of the communication channel.

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March 3, 2016

Next Generation Process Management

Sematell (formerly Attensity Europe GmbH), a leading provider of interaction solutions, has unveiled ReplyOne Task Management, an innovative add-on module for the ReplyOne omni-channel customer service platform. ReplyOne Task Management provides an additional means of bridging the gap between customer service and downstream business processes.

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March 1, 2016

Attensity Europe – New Name, New Solutions

Attensity Europe GmbH will use CCW 2016 to launch its new brand identity. With a new company name and product names, to be unveiled on February 23, the company intends to highlight its independence and repositioning following the carve-out from its American parent group in January 2016.

more (German)...

February 26, 2016

Customer Experience Management. How it works best.

Efficient customer service delivered to a high standard to the financial sector via letter, email, chat or also using the social web should be enabled by a central service platform. Although banks and insurance companies have now recognized the reality of Web 2.0, integration into customer service processes is lacking.    
more (German)...