RESPONSE INTERACTION SOLUTIONS
Perfection, maximum reliability and flexibility can only be guaranteed by the expertise of experienced staff applying our high-performance product and their specialist knowledge to customer-specific solutions.
Our specialists command top notch expertise in the respective technologies as well as in all related technological areas, thereby achieving the very highest level of precision in response management.
ANALYSIS & SOFTWARE INSTALLATION
Our specialists analyze individual requirements for the installation and configuration of customer-specific system adaptations. Once configuration is complete, ReplyOne is immediately ready to start and use.
INTEGRATION INTO IT INFRASTRUCTURES
Integration involves programming interfaces for connection to existing IT infrastructures, including the documentation of every detail. This enriches ReplyOne with additional data so as to provide more information for detailed customer care.
SUPPORT & OPTIMIZATION
In the course of ongoing operation, further optimizations are carried out based on experience so as to ensure full performance capacity for precision and reply accuracy. ReplyOne is developed on an ongoing basis – in particular in order to be able to tackle new and complex tasks.
Applications for different service departments in insurance companies
FINANCE / BANKS
Applications for well-known banks, financial institutions and financial consulting
Applications for system houses, telecommunications companies and Internet providers
Applications for customer care, service providers and contact centers
Applications for energy producers and suppliers
ITC / HIGH-TECH
Applications for high-tech and technology development companies
RETAIL & LOGISTICS
Applications for retail companies trading in fashion, food and Internet shopping
Applications for media companies, private television and gaming providers
OUR INDUSTRY SOLUTIONS