June 8, 2016
Thomas Dreikauss talks in his interview with the trade magazine INTRE about the corporate history from the first product development in cooperation with the German Resarch Institute for Artificial Intelligence (DFKI - Deutsches Forschungszentrum für Künstliche Intelligenz) to the carve-out from its American parent company and new start as Sematell this spring.
BSK Becker+Schreiner Kommunikation GmbH
Phone: +49 (0) 2154 8122-22
Sematell (formerly Attensity Europe GmbH), headquartered in Saarbrücken, Germany, is a leading provider of interaction solutions. The software provider offers contact centers highly scalable, multilingual, multi-client-enabled and modularly upgradable solutions for strategic customer experience management. Sematell solutions set new standards in highly efficient service processes. The company is the initiator and a member of the Trusted Network for Innovative Omni-Channel Customer Service. As part of this cooperative venture, interfaces – such as specialized chat, translation and knowledge database solutions from market-leading providers – are made available for the ReplyOne response management solution. Sematell’s customer base includes such renowned names as Deutsche Telekom, Deutsche Postbank, Medion and Tchibo.