May 25, 2016

Response Management is more than Auto Reply


In the German trade magazine SQUT Thomas Dreikauss talks about the requirements for response management, service processes in times of IoT, artificial intelligence and the intelligent management of service processes regardless of the communication channel.


Jutta Lorberg

BSK Becker+Schreiner Kommunikation GmbH

Phone: +49 (0) 2154 8122-22


Sematell GmbH 

Sematell (formerly Attensity Europe GmbH), headquartered in Saarbrücken, Germany, is a leading provider of interaction solutions. The software provider offers contact centers highly scalable, multilingual, multi-client-enabled and modularly upgradable solutions for strategic customer experience management. Sematell solutions set new standards in highly efficient service processes. The company is the initiator and a member of the Trusted Network for Innovative Omni-Channel Customer Service. As part of this cooperative venture, interfaces – such as specialized chat, translation and knowledge database solutions from market-leading providers – are made available for the ReplyOne response management solution. Sematell’s customer base includes such renowned names as Deutsche Telekom, Deutsche Postbank, Medion and Tchibo.