SOMETHING YOU CAN COUNT ON
SIGNIFICANT REDUCTION OF TICKET COST PER INQUIRY
EFFICIENT IMPROVEMENT OF AGENT PRODUCTIVITY
MEASURABLY MORE CUSTOMER SATISFACTION THROUGH PRECISION
COST-EFFECTIVE BENEFITS FOR YOUR RESPONSE MANAGEMENT:
Our focus on customer response intelligence makes us even better in every detail: with precision, flexibility and networking, we maximize our customers’ cost effectiveness and their competitive strengths.
We are looking forward to meeting you – you can rely on highly specialized experts and more than fifteen years of industry experience.
CEO of Sematell
DIRECTOR QUALITY ASSURANCE
& CUSTOMER CARE
Our management team leads a workforce of more than 50 employees specialized in the fields of artificial intelligence, software development, analyst analysis, language specialization, support, advice and implementation, as well as marketing and sales. We apply passion and an eye for detail to developing our products and services and providing you with support in your questions and specific tasks. Do get in touch with us!
Sematell’s successful history commences at the turn of the century at the German Research Center for Artificial Intelligence in Saarbrücken (DFKI). The DFKI is the world’s largest institute specialized in the area of innovative software technologies and where the development of the unique ReplyOne categorization algorithm germinated. ReplyOne owes its precision, stability and reply accuracy to typical “made in Germany” quality and years of intensive research.
Today, Sematell’s headquarters are still located in Saarbrücken, at the cutting edge and close proximity to science. As a leading provider of contact center solutions, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation. Sematell serves renowned companies of all sizes in a wide range of different sectors – based on a simple and equally reliable formula for success: intelligent maximization – in all customer relations – and for each of our Sematell customers.
The Trusted Network is a group of leading solutions providers focused on innovative customer experience management. Based on standardized interfaces, solutions can be combined modularly with one another in order to offer customers an optimum service experience.