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Sector: Trade & Logistics

Thanks to the Internet, a company’s products are only a mouse click away – but the same is true for comparison sites and competitors. From trading concerns operating both online and offline to pure e-Commerce enterprises, companies use attractive offers and carefully crafted online shops to battle for customers’ favor. Anyone hoping to win customers’ loyalty in this fiercely competitive environment needs to offer more than just a good product. To persuade customers to return to their online shop time and again, companies need to offer that extra ounce of good service. Providing fast, friendly and faultless responses to queries and complaints on the customer’s preferred communication channel – as cost-efficiently as possible with a high level of automation – can make customer service a decisive factor in a company’s success.

The ReplyOne solution for the Trade & Logistics sector enables you to gradually and intelligently automate your customer service processes – with an excellent customer experience and an impressive return on investment.

speaks your sector’s language.

Benefits
  • Comprehensive customer service software solution
  • Rapid implementation
  • Connects to shop systems
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Best possible support for your service team

  • Numerous opportunities for process automation
  • Reduces response times and ensures a high standard of service
  • Increases transparency of contact volumes and reasons
  • Significantly reduces costs per customer contact
  • Successfully deployed by companies in your sector
USEr testimonies

What our customers say


The solution has always satisfied our not exactly modest demands."
Thomas Campen
Head of Customer Care Management at bonprix

The induction process couldn’t have gone more smoothly. Even service employees who have been with us for years and who had no experience of such solutions quickly found their way around the solution."
Bettina Gnad
Head of Customer Service Department at Peter Hahn
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So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.