Thanks to the Internet, a company’s products are only a mouse click away – but the same is true for comparison sites and competitors. From trading concerns operating both online and offline to pure e-Commerce enterprises, companies use attractive offers and carefully crafted online shops to battle for customers’ favor. Anyone hoping to win customers’ loyalty in this fiercely competitive environment needs to offer more than just a good product. To persuade customers to return to their online shop time and again, companies need to offer that extra ounce of good service. Providing fast, friendly and faultless responses to queries and complaints on the customer’s preferred communication channel – as cost-efficiently as possible with a high level of automation – can make customer service a decisive factor in a company’s success.

The ReplyOne solution for the Trade & Logistics sector enables you to gradually and intelligently automate your customer service processes – with an excellent customer experience and an impressive return on investment.