Thanks to the Internet, a company’s products are only a mouse click away – but the same is true for comparison sites and competitors. From trading organizations operating both online and offline, to pure e-commerce enterprises, companies use tempting offers and carefully-crafted online shop fronts to battle for a share of the market. Anyone hoping to win customers’ loyalty in this fiercely competitive environment has to offer much more than just a good product. To persuade customers to keep returning to their online shop, companies must “go the extra mile” in delivering good service. Providing fast, friendly, professional and error-free responses to enquiries and complaints on the customer’s preferred communication channel, as cost-efficiently as possible and with a high level of automation, can make customer service a decisive factor in a company’s success.

The ReplyOne solution for the Trade & Logistics sector enables you to progressively and intelligently automate your customer service processes – delivering a market-leading customer experience and significant returns on your investment.