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Sector: Telecommunications

The telecommunications sector is one of the most fiercely competitive sectors of all. Following the EU limit on roaming charges and the introduction of flat-rate packages, it has become increasingly difficult for customers to differentiate between providers. Comparison sites and generous switching incentives are enticing more and more customers to switch providers online with just a few mouse clicks.
This makes winning customers’ loyalty by providing excellent customer service a key factor in telecoms companies’ future success. As well as a competitive product offering, companies need to satisfy customers with fast, friendly and faultless service – and as cost-efficiently as possible to stay competitive in future.

The ReplyOne solution for the Telecommunications sector enables telecoms companies to gradually and intelligently automate their customer service processes – with an excellent customer experience and an impressive return on investment.

speaks your sector’s language.

Benefits
  • Comprehensive customer service software solution
  • Rapid implementation
  • Easy integration of app-based communication methods
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Best possible support for your service team
  • Option to connect a knowledge management system (for hardware support, etc.)
  • Numerous opportunities for process automation
  • Reduces response times and ensures a high standard of service
  • Increases transparency of contact volumes and reasons
  • Significantly reduces costs per customer contact
  • Successfully deployed by companies in your sector
user testimonies

What our customers say


Because of our years of experience with the system, we were able to put it into operation at our foreign sites within four weeks."
Henning Ahlert
Chief operations/customer care officer
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So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.