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Sector: Telecommunications

Telecommunications is arguably the most fiercely competitive sector of all. Following the EU limits on roaming charges and the introduction of flat-rate packages, it has become increasingly difficult for customers to differentiate between providers. Comparison sites and generous switching incentives are enticing more and more customers to switch providers online.

Winning customers’ loyalty through excellent customer service is therefore a key future success factor for telecoms companies. A competitive product offering is no longer enough. To compete, companies must satisfy customers with fast, professional and reliable customer service whilst keeping their costs controlled, to remain competitive into the future.

The ReplyOne solution for the Telecommunications sector enables companies to gradually and intelligently automate their customer service processes – with an excellent customer experience and significant returns on investment.

ReplyOne speaks YOUR business language.


  • Comprehensive Telecoms customer service software solution
  • Rapid implementation
  • Easy integration of app-based communication methods
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Best possible support for your service team
  • Option to connect a knowledge management system
  • Numerous opportunities for process automation
  • Reduced response times and a higher standard of service
  • Increased transparency of contact volumes and the reasons for it
  • Significantly reduced costs per customer contact
  • Successfully deployed by companies in the sector

user testimonies

What our customers say

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Because of our years of experience with the system, we were able to put it into operation at our foreign sites within four weeks."
Henning Ahlert
Chief operations/customer care officer
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So, what can ReplyOne do for you?

Our online demo allows you to review ReplyOne without obligation. You’ll obtain an overview of the capabilities of our customer service solution in under 30 minutes.