Sector: Energy & Utilities

The deregulation of the energy market leading to the emergence of many new competitors has made providing excellent customer service in this sector a key business differentiator. Today, customers can easily change providers at the “click of a button”. This makes it all the more important for companies to win and retain customers’ loyalty with a fast, friendly and faultless service – and as cost-efficiently as possible to help them stay competitive into the future.

The ReplyOne solution for the Energy & Utilities sector enables the gradual transition and intelligent automation of your customer service processes, providing an excellent customer experience and an attractive return on investment for your company.

speaks YOUR business language.

Benefits

Rapid implementation
Interfaces with business applications such as CRM and ERP systems
An intuitive user interface covering all communication channels
Reduced response times

Increased transparency of contact volumes and reasons
Significantly reduces costs per customer contact
Successfully deployed by companies in the sector

user testimonies

What our customers say

ReplyOne has fully met our expectations for optimizing our processes in written customer service while maintaining the same high quality standards when responding to inquiries."
Roberto Zanella
Team Leader of the call center’s back office

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So, what can ReplyOne do for you?

Our online demo allows you to review ReplyOne without obligation. You’ll obtain an overview of the capabilities of our customer service solution in under 30 minutes.