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Sector: Energy & Utilities

The liberalization of the energy market and the emergence of new competitors have made providing excellent customer service an absolute necessity. Today, customers can change energy provider with just a couple of clicks of their mouse. This makes it all the more important for companies to win customers’ loyalty with fast, friendly and faultless service – and as cost-efficiently as possible to ensure they stay competitive in future.  

The ReplyOne solution for the Energy & Utilities sector enables you to gradually and intelligently automate your customer service processes – with an excellent customer experience and an impressive return on investment.

speaks your sector’s language.

BeNEFits
  • Rapid implementation
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Reduces response times

  • Increases transparency of contact volumes and reasons
  • Significantly reduces costs per customer contact
  • Successfully deployed by companies in your sector

user testimonies

What our customers say


ReplyOne has fully met our expectations for optimizing our processes in written customer service while maintaining the same high quality standards when responding to inquiries."
Roberto Zanella
Team Leader of the call center’s back office
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So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.