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Sector: Banking & Insurance

Challenger Banks and Fintechs, offering innovative digital products and services have completely transformed the competitive landscape in the banking and insurance sector. Following the introduction of PSD2, the EU’s revised Payment Services Directive, third-party suppliers are now also able to initiate online banking transfers at the customers’ request, as well as retrieving and analyzing account details. Any business hoping to retain customers for the long term in this highly competitive environment needs to offer market-leading customer service. Quick, accurate, personalized and cost-efficient service is essential for a Financial Services business to remain competitive in the future.

The ReplyOne solution for the Banking & Insurance sector enables Financial Service providers to intelligently automate their customer service processes in a gradual and controlled manner leading to excellent customer experiences and a substantial return on investment.

ReplyOne speaks YOUR business language.


  • Comprehensive Financial Services customer service software solution
  • Rapid implementation
  • Easy integration of secure, encrypted, app-based communication methods
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Best possible support for your service team
  • Numerous opportunities for process automation
  • Reduced response times and ensures a high standard of service
  • Increased transparency of contact volumes and the reasons for it
  • Significantly reduces costs per customer contact
  • Successfully deployed by companies in the FinSvcs sector

usEr testimonies

What our customers say

Swiss Bankers

We now have a truly professional solution at our disposal for our customer service work that will enable us to continue to grow – the onus is now on us to further optimise our service."
Romeo Bucher
Head of Customer Care at Swiss Bankers Prepaid Services

Thanks to ReplyOne, we are able to handle a considerably greater volume of e-mails, respond more quickly to customer inquiries and improve response quality, all with fewer staff members."
Thomas Stürmer
Head of IT at CosmosDirekt

Sematell was quick to deliver the necessary plug-ins and supported us in troubleshooting."
Uwe Karbole
Team Leader Customer Service

The solution is so flexible that we can map our service organization and our ‘different’ way of working. What is more, the user interface is structured based on conventional office mail programs, which meant that our consultants were able to find their way around the system very quickly."
Bastian Seibt
Senior Business Development and Operations Manager
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Swiss Bankers
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So, what can ReplyOne do for you?

Our online demo allows you to review ReplyOne without obligation. You’ll obtain an overview of the capabilities of our customer service solution in under 30 minutes.