Direct banks and fintechs offering innovative digital products and services have utterly transformed the competitive landscape in the banking and insurance sector. Following implementation of PSD2, the EU’s revised Payment Services Directive, third-party suppliers are now also able to initiate online banking transfers at the customers’ request, as well as retrieving and analyzing account details. Any business hoping to retain customers for the long term in this highly competitive environment needs to offer impeccable service. Quick, individual and cost-efficient service is essential for a business to remain competitive in future.
The ReplyOne solution for the Banking & Insurance sector enables financial service providers to gradually and intelligently automate their customer service processes – with an excellent customer experience and an impressive return on investment.