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Sector: Banking & Insurance

Direct banks and fintechs offering innovative digital products and services have utterly transformed the competitive landscape in the banking and insurance sector. Following implementation of PSD2, the EU’s revised Payment Services Directive, third-party suppliers are now also able to initiate online banking transfers at the customers’ request, as well as retrieving and analyzing account details. Any business hoping to retain customers for the long term in this highly competitive environment needs to offer impeccable service. Quick, individual and cost-efficient service is essential for a business to remain competitive in future.

The ReplyOne solution for the Banking & Insurance sector enables financial service providers to gradually and intelligently automate their customer service processes – with an excellent customer experience and an impressive return on investment.

speaks your sector’s language.

Benefits
  • Comprehensive customer service software solution
  • Rapid implementation
  • Easy integration of encrypted, app-based communication methods
  • Interfaces with business applications such as CRM and ERP systems
  • Intuitive user interface covering all communication channels
  • Best possible support for your service team

  • Numerous opportunities for process automation
  • Reduces response times and ensures a high standard of service
  • Increases transparency of contact volumes and reasons
  • Significantly reduces costs per customer contact
  • Successfully deployed by companies in your sector

usEr testimonies

What our customers say


We now have a truly professional solution at our disposal for our customer service work that will enable us to continue to grow – the onus is now on us to further optimise our service."
Romeo Bucher
Head of Customer Care at Swiss Bankers Prepaid Services

Thanks to ReplyOne, we are able to handle a considerably greater volume of e-mails, respond more quickly to customer inquiries and improve response quality, all with fewer staff members."
Thomas Stürmer
Head of IT at CosmosDirekt

Sematell was quick to deliver the necessary plug-ins and supported us in troubleshooting."
Uwe Karbole
Team Leader Customer Service

The solution is so flexible that we can map our service organization and our ‘different’ way of working. What is more, the user interface is structured based on conventional office mail programs, which meant that our consultants were able to find their way around the system very quickly."
Bastian Seibt
Senior Business Development and Operations Manager
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So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.