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Intelligent customer service solution for all written contact channels.
Check it. Approve it. Send it.
ReplyOne makes it easy to provide excellent customer service. ReplyOne centralizes all written communication channels in one clear, easy-to-use interface. ReplyOne analyses and interprets the content of each customer request, identifies a template response with the right solution in real time and allocates the case to a suitable service employee.
Boost customer satisfaction with ReplyOne
The artificial intelligence behind ReplyOne is uniquely precise. The sophisticated language and topic identification system identifies the enquiry topic precisely in more than 70 languages and always provides the right answer.
Reduce complexity with ReplyOne
ReplyOne combines all written channels that customers use to submit enquiries in a clear user interface. This means your service employees always maintain an overview.
Tap the potential of automation with ReplyOne
You determine which enquiries should be answered fully automatically and which topics need a service employee to check the response. In any case, you can rely on ReplyOne to precisely identify the topic of each enquiry.
ReplyOne interprets the content of each customer request, identifies a template response with the right solution in real time and allocates the case to a suitable service employee.
Check it. Approve it. Send it.
ReplyOne uses sophisticated, vector-based machine learning algorithms and statistical methods to precisely identify service topics. This means you can flexibly automate service processes without negatively impacting on customer experience.
ReplyOne speaks your customers’ language. It can process enquiries in over 70 languages. ReplyOne reliably identifies the correct language and always gives the appropriate, quality-controlled answer.
ReplyOne is clear, concise and easy to use. Enquiries from all written communication channels are processed in a central user interface. Your service employees will soon familiarize with ReplyOne and be productive straight away.
ReplyOne’s enterprise architecture and pre-defined interfaces provide a 360° view of your customers. It can also seamlessly integrate CRM, ACD, ERP and PIM systems as well as knowledge banks and archiving systems.
ReplyOne is easy to scale up and thereby adapts to your company as it grows. It’s perfect both as a small-scale installation for just a few service employees and as a cross-location enterprise solution with more than 5,000 simultaneous users.
ReplyOne is uniquely transparent. Thanks to the open reporting database and numerous reporting functionalities, you can access exactly the data you need to control and optimize your customer service.
ReplyOne is uniquely flexible. Individual countries, corporate divisions and different companies can be set up as clients and managed centrally. ReplyOne automatically identifies the right client.
Customers use whichever available channel they prefer to contact the service center.
ReplyHub collects and centralizes all customer enquiries, regardless of the communication channel they arrive on.
ReplyAnalytics is an artificial intelligence that identifies the content of the enquiry, allocates it to the right category and identifies a suitable response proposal.
ReplyLink enriches existing customer data with additional information from different company systems, such as a CRM system. ReplyLink extracts all information key to completing the process.
ReplyRouting forwards the case to the right service employee, taking into account their qualifications, responsibilities and availability as well as the urgency of the case.
ReplyDesk is a clear, concise and intuitive user interface to show service employees enquiries from different communication channels and allow them to check the proposed response before approving or editing it.
ReplyControl provides total transparency over all service processes, the status of KPIs and customer enquiry topics and volumes. Users can also access it from mobile devices, such as smartphones, tablets and smartwatches.
Thanks to the unique precision of ReplyOne, you can rely on outstanding communication quality across all channels, including email, chats, social media, WhatsApp, SMS, letters and any other communication channel you wish to cover, thereby ensuring satisfied and loyal customers.
So, what could ReplyOne do for your customer service team?
Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.
