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Every day, service managers are faced with the balancing act of achieving the required levels of cost efficiency in their service organization while also delivering a good customer experience. To do this, they require full transparency. Figures show the current status of customer service operations and represent key metrics for the successful implementation of customer service strategies.
ReplyControl enables you to monitor and analyze all operational matters in customer service, compare service levels against all relevant KPIs, and intervene immediately where necessary – not just from the office but also on the move using mobile devices.