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ReplyControl
Full transparency and control for service managers

ReplyControl – Full transparency and control for service managers

Every day, service managers are faced with the tough balancing act of achieving the required levels of cost efficiency in their service organization whilst also delivering outstanding customer experience. To acheive this, they require full transparency. Figures show the current status of customer service operations and represent key metrics for the successful implementation of customer service strategies.

ReplyControl enables you to monitor and analyze all operational aspects of customer service, allowing you to compare service levels against all relevant KPIs, and intervene immediately where necessary both, from the office and remotely using mobile devices.

Features

  • Clear visualization of more than 30 KPIs
  • Freely configurable dashboard for intraday service centre monitoring
  • All relevant KPIs are visible at a glance
  • Overview of your service team’s current workload and availability
  • Queue view with number of files per issue, average processing time and current service level
  • Prioritize issues or queues with just a click of the mouse or the tap of a screen
  • Multi-monitor and wallboard functionality
  • Differentiated permission assignment
  • Mobile device compatibility (tablets, smartphones, smartwatches)

Benefits

  • Full visibility across all service processes
  • Ability to react quickly to key service issues
  • Comprehensive monitoring of how your customer service strategy is being delivered
  • Flexible control of your service centre with just a click or a tap
  • Better service delivery meaning more satisfied customers
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So, what can ReplyOne do for you?

Our online demo allows you to review ReplyOne without obligation. You’ll obtain an overview of the capabilities of our customer service solution in under 30 minutes.