ReplyControl
Full transparency and control for service managers

ReplyControl – Full transparency and control for service managers

Every day, service managers are faced with the balancing act of achieving the required levels of cost efficiency in their service organization while also delivering a good customer experience. To do this, they require full transparency. Figures show the current status of customer service operations and represent key metrics for the successful implementation of customer service strategies.

ReplyControl enables you to monitor and analyze all operational matters in customer service, compare service levels against all relevant KPIs, and intervene immediately where necessary – not just from the office but also on the move using mobile devices.

Features

Clear visualization of more than 30 KPIs
Freely configurable dashboard for intraday service center monitoring
All relevant KPIs visible at a glance
Overview of your service team’s current workload and availability
Queue view with number of files per issue, average processing time and current service level
Prioritize issues or queues with just a click of the mouse
Multi-monitor and wallboard functionality
Differentiated permission assignment
Mobile device compatibility (tablets, smartphones, smartwatches)

Benefits

Full transparency over all service processes, including using mobile devices
Ability to react quickly to key service issues
Comprehensive monitoring of how your customer service strategy is being implemented
Flexible control of your service center with just a click of the mouse
Better service and satisfied customers

request DEMO

So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.

ReplyControlFull transparency and control for service managers