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AI technology to meet the highest standards

ReplyAnalytics – AI technology to meet the highest standards

The core technology in our customer service solution ReplyOne was developed at the German Research Centre for Artificial Intelligence (DFKI) in Saarbrücken, one of the world’s leading research institutes in the field. Collaboration with the DFKI is on-going with several current product development projects.

ReplyAnalytics uses “vector-based machine learning” algorithms for automated language detection and textual content analysis. This statistical model, based on training data, precisely identifies categories and topics from “unstructured” text data.

ReplyAnalytics facilitates automatic and highly efficient text analysis and processing.

Technical Features

  • Natural language processing (NLP)
  • Language detection for over 70 languages
  • Tagging of training data
  • Categorization of entire texts and text fragments
  • Context recognition
  • Information extraction

Technical Benefits

  • Precise categorization and topic identification
  • Sector-leading identification rate
  • Minimal training data is required
  • Shorter training periods
  • Reliable automation
  • Quick productivity gains


So, what can ReplyOne do for you?

Our online demo allows you to review ReplyOne without obligation. You’ll obtain an overview of the capabilities of our customer service solution in under 30 minutes.