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AI technology to meet the highest standards

ReplyAnalytics – AI technology to meet the highest standards

The core technology in our customer service solution ReplyOne was developed at the German Research Centre for Artificial Intelligence (DFKI) in Saarbrücken, one of the world’s leading research institutes in the field. We’re still collaborating with the DFKI on several product development projects.

The AI technology in ReplyAnalytics uses vector-based machine learning algorithms for language detection and textual analysis. The statistical model, which is based on training data, is thus able to precisely identify categories and topics from “unstructured” text data.

ReplyAnalytics facilitates automatic and highly efficient text analysis and processing.


  • Natural language processing (NLP)
  • Language detection for over 70 languages
  • Tagging of training data
  • Categorization of entire texts and text fragments
  • Context recognition
  • Information extraction


  • Precise categorization and topic identification
  • Sector-leading identification rate
  • Little training data required
  • Short training periods
  • Reliable automation
  • Fast productivity gains

So, what could ReplyOne do for your customer service team?

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.