Reporting results
Gain customer
insights
Get key insights for evaluating your customer service issues. For long-term measurement, documentation and optimization of your successes.
The last step to the best customer service
The reporting of your customer operations
ReplyOne provides you with detailed reports that give you information about your service work. You can evaluate at any time on which topics inquiries are increasing, how processing times have changed and whether the costs for your service are increasing or decreasing.
Reporting for corporate success
Perfect insights for perfect service
Do you know how many inquiries you receive on which topic? Broken down by contact channel? Broken down by your customers' region of origin? All you need for these facts and figures is ReplyOne and your CRM system.
Easily connect your business intelligence tool and create evaluations according to your individual needs. Are you wondering how to find out tricky things? We are happy to support you at any time. Create your individual reports so that you always know exactly where you stand.
REPLYONE LIVE
Automation of customer service at energy supplier lekker
In the trade fair forum at CCW 2024, our Timo Kurka from lekker Energie will be on stage together with Sylke Dörr from Sematell. The two will explain how the energy company was able to reduce its churn rate by 34% with clever automation.
