Automate customer service easily
The precise categorization makes ReplyOne's topic recognition rate industry-leading. The low number of required learning data as well as the short learning times ensure a fast implementation of new service topics. This guarantees reliable automation and fast productivity gains.
+10k words/second. 70 languages. 100%Precision.
This is ReplyOne.
The AI-based customer service software with advanced speech and topic recognition is unique. Always the right answers for your customers.
The ReplyOne workflow
We automate your service process
Requests via different communication channels
Customers decide whether to call, write an e-mail, use the chat or other communication channels.
Entry into the multi-channel center
No matter how your customers contact you, all requests are collected in one place, the ReplyHub, to be distributed from there.
Topic detection and information extraction
ReplyAnalytics uses artificial intelligence to identify the subject of the query. Relevant data is extracted, the query is assigned to the correct category and appropriate answers are suggested.
Optimization of customer data
ReplyLink enriches additional information about your customers by connecting to third party systems, such as a CRM system. This is how customer data as well as the process can be optimized.
The right contact for the best customer service
By considering service levels, ReplyRouting forwards inquiries to the appropriate employees. So that customers receive the right answers as quickly as possible.
Review and approval
Reply Desk is the simple and intuitive user interface that displays all messages across all channels. Here, employees get the requests assigned to them, including the appropriate reply suggestions. These can be checked, edited and approved before sending.
For team leaders and admins
Manage service teams easily with ReplyControl
Keep an overview with ReplyControl.
That way, you always keep an eye on all service operations and KPIs.
See exactly what is happening in customer service and who is working on which inquiries and messages in the team overview. Manage your service operations in real time.
Gain valuable insights via structured data. Optimize the handling of your operations and business processes and control the automation of your routine tasks.