Success story

Satisfied customers at bonprix

with our customer service software ReplyOne.

Success Story bonprix


bonprix, the digital pioneer in customer service

Learn how bonprix, as a Sematell customer from the very beginning, has turned its corporate goal of SATISFIED CUSTOMERS into its customer service DNA with artificial intelligence and perfect automation. 

This increased productivity in customer communication while reducing processing costs.


The result:

  • higher customer satisfaction

  • Cost and time saving

  • more efficiency


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