Directly in advance: what counts with us is your experience!

Is networking part of your DNA? 

Then be sure to read our job ad: 

Jobs icon

Sales Manager (m/f/d) AI Software for Customer Service Center

Permanent position | Full-time | Saarbrücken or/and home office

Your tasks:

  • Acquisition and support of new customers from initial contact to closing the sale
  • Analysis of customer requirements in the solutions business for individual customer service and advice to customers
  • Management of the complete deal life cycle from qualification and validation to closing
  • Enthusiasm of potentially interested parties, Germany-wide and in the medium term also internationally
  • Implementation of customer loyalty measures as well as strategic further development of existing customers (ensuring customer satisfaction, coordination of software optimizations together with our product experts)
  • Independent development of new customer potential through market observation and analysis
  • Project handover and coordination with the professional services team for the best mutual customer success

What you bring:

  • Degree in business administration, computer science or comparable studies and/or adequate professional experience in the field of sales
  • At least 3-5 years of experience in sales of solution-oriented enterprise software
  • Knowledge of the service center market and a good network
  • Empathy, persuasiveness and tactical negotiation skills
  • Interest in current developments in the software industry
  • Enjoy business expansion and networking 

About Sematell:

Sematell is a specialized provider of professional contact center software for written customer service. The artificial intelligence-based response management software ReplyOne developed by us is one of the leading enterprise solutions on the market for customer service software with its precise topic recognition. ReplyOne can process queries fully automatically or suggest suitable response options to employees* - native in over 70 languages. Our team makes us distinctive - we employ highly specialized professionals from the fields of software development and artificial intelligence, but also creative minds, support professionals and organizational talents. Our goal is to grow nationally and internationally.


If we have aroused your curiosity, then send us your application now with your complete application documents, stating your salary expectations and your earliest possible starting date by e-mail to jobs(at)

If you still have questions, just call Angela Dürrmann at the phone number +49 681 85767-0 an.

At Sematell: open and friendly working atmosphere is a matter of course. The pioneering spirit, the drive for innovation and cohesion characterize us.

... you are not thrown in at the deep end. You will quickly get to know the whole team and the processes through a personal induction plan.

... work-life balance is not just an empty phrase: working hours are flexible. Mobile working is part of our corporate culture.

... you will receive an attractive salary with revenue sharing through a company bonus.

... we cultivate an open and relaxed, but professional corporate culture in which we are all on a "you" basis.

... we grow and offer you many opportunities for rapid personal development.

... you can keep yourself up to date by accessing our online learning tool.

... you are entitled to 30 days of vacation and many special vacation days for personal events.

... you can start the week relaxed with a Monday breakfast with your colleagues in the office!