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Intelligent contact center software
Intelligent contact center software
Intelligent contact center software

Fast and accurate answers
to all written customer enquiries

Sematell is a specialist supplier of professional contact center software. Using our solution, ReplyOne, you can offer impeccable customer service and secure maximum customer satisfaction across all written communication channels. ReplyOne always provides the right answer to written enquiries. Straightforward, efficient and in over 70 languages.
 
With ReplyOne, you can build customer loyalty, increase the productivity of your service employees, reduce ticket costs and tap the full potential of system automation. Our experts combine state-of-the-art technologies based on artificial intelligence and more than 20 years’ experience in the customer service sector in a software solution that can be constantly configured according to your needs and your company’s growth.
 
Check it. Approve it. Send it.

ReplyOne will delight your customers
ReplyOne provides the right answer quickly and precisely for each written enquiry received – using the corresponding communication channel. Your customers immediately get the information they need. An excellent customer experience, thereby ensuring satisfied and loyal customers.

ReplyOne takes the load off your service team
ReplyOne analyses the enquiry in real time, selects the perfect response proposal and forwards both to the appropriate service employee. Check it. Approve it. Send it. In this way, ReplyOne relieves the pressure on your service team by taking care of routine tasks and providing ideal support with quality-controlled, precisely tailored text blocks for response.

ReplyOne pays off
Boost customer and employee satisfaction and reduce costs. ReplyOne significantly increases the productivity of your service team, taps automation potential and impresses with a rapid return on investment.

USER TESTIMONIES

What our customers have to say


We now have a truly professional solution at our disposal for our customer service work that will enable us to continue to grow – the onus is now on us to further optimise our service."
Romeo Bucher
Head of Customer Care at Swiss Bankers Prepaid Services

Because of our years of experience with the system, we were able to put it into operation at our foreign sites within four weeks."
Henning Ahlert
Chief operations/customer care officer
1&1

Thanks to ReplyOne, we are able to handle a considerably greater volume of e-mails, respond more quickly to customer inquiries and improve response quality, all with fewer staff members."
Thomas Stürmer
Head of IT at CosmosDirekt

The solution has always satisfied our not exactly modest demands."
Thomas Campen
Head of Customer Care Management at bonprix

The induction process couldn’t have gone more smoothly. Even service employees who have been with us for years and who had no experience of such solutions quickly found their way around the solution."
Bettina Gnad
Head of Customer Service Department at Peter Hahn

Sematell was quick to deliver the necessary plug-ins and supported us in troubleshooting."
Uwe Karbole
Team Leader Customer Service

The solution is so flexible that we can map our service organization and our ‘different’ way of working. What is more, the user interface is structured based on conventional office mail programs, which meant that our consultants were able to find their way around the system very quickly."
Bastian Seibt
Senior Business Development and Operations Manager

ReplyOne has fully met our expectations for optimizing our processes in written customer service while maintaining the same high quality standards when responding to inquiries."
Roberto Zanella
Team Leader of the call center’s back office

While Sematell receives challenging demands from clients such as bonprix and Deutsche Bahn, the team also independently generates and integrates new ideas in ReplyOne."
Franco Aleo
Managing Director of PVS Relationship Services
and Chief Business Development Officer of ZENIT X
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BENEFITS

ReplyOne will make you number 1 for customer retention

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First-time fix rate

ReplyOne is uniquely precise

Thanks to intelligent topic identification, your employees can answer queries conclusively the first time a customer gets in touch.

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Customer satisfaction

ReplyOne will delight your customers

ReplyOne delivers an excellent customer service experience across all communication channels.

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Processing time

ReplyOne is exceptionally efficient

ReplyOne analyses up to 10,000 words per second and provides the right answer in just a few seconds.

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Ticket costs

ReplyOne pays off

With ReplyOne, you can flexibly automate your service processes and thereby improve the productivity of your service employees.

SERVICE TOPICS

Response management

By implementing structured response management, you can ensure your customer service team will not miss a single enquiry and that customers get the right answer fast. We explain why response management is so important for customer retention and what companies should look out for.

Customer service software

Professional customer service software helps service managers to establish customer service as a strategic success factor for their company. We reveal the vital functions in effective modern customer service software and give a few tips to help you make your choice.

Multi Channel Management

Customers are using an ever greater number of communication channels to make service inquiries. Companies that opt for multi-channel-management ensure that they keep an eye on all inquiries while quickly providing customers with a reliable answer.

Customer Experience Management

Satisfied customers are customers who’ve had good experiences with a company – a good “customer experience”. And satisfied customers are loyal customers in a competitive environment in which many products barely differ.

request DEMO

Our online demo allows you to cast your eye over ReplyOne with no obligation to proceed. You’ll get a concise overview of the capabilities of our customer service solution in under 30 minutes.