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Fast, accurate answers
to all written customer enquiries
1 For customers: The best experience
ReplyOne will delight your customers
ReplyOne provides the right answer, quickly and accurately, for each written enquiry received across all communication channels. Your customers immediately obtain the information they need. This positive customer experience, produces highly-satisfied and loyal customers.
2 For employees: Powerful assistance
ReplyOne takes the load off your service team
ReplyOne analyses an enquiry in real time, selects the perfect response and forwards both to the appropriate service employee. Check it. Approve it. Send it. In this way, ReplyOne relieves the pressure on your service team by taking care of routine tasks and providing superior support with quality-controlled, precisely tailored, textual responses.
3 For companies: Improved results
ReplyOne pays off
Boost customer and employee satisfaction whilst reducing costs. ReplyOne significantly increases the productivity of your service team, offers effective automation and delivers a rapid return on investment.
USER TESTIMONIES
What our customers say
We now have a truly professional solution at our disposal for our customer service work that will enable us to continue to grow – the onus is now on us to further optimise our service."
Romeo Bucher
Head of Customer Care at Swiss Bankers Prepaid Services
Because of our years of experience with the system, we were able to put it into operation at our foreign sites within four weeks."
Henning Ahlert
Chief operations/customer care officer
1&1
Thanks to ReplyOne, we are able to handle a considerably greater volume of e-mails, respond more quickly to customer inquiries and improve response quality, all with fewer staff members."
Thomas Stürmer
Head of IT at CosmosDirekt
The solution has always satisfied our not exactly modest demands."
Thomas Campen
Head of Customer Care Management at bonprix
The induction process couldn’t have gone more smoothly. Even service employees who have been with us for years and who had no experience of such solutions quickly found their way around the solution."
Bettina Gnad
Head of Customer Service Department at Peter Hahn
Sematell was quick to deliver the necessary plug-ins and supported us in troubleshooting."
Uwe Karbole
Team Leader Customer Service at Consorsbank
The solution is so flexible that we can map our service organization and our ‘different’ way of working. What is more, the user interface is structured based on conventional office mail programs, which meant that our consultants were able to find their way around the system very quickly."
Bastian Seibt
Senior Business Development and Operations Manager at finanzcheck.de
ReplyOne has fully met our expectations for optimizing our processes in written customer service while maintaining the same high quality standards when responding to inquiries."
Roberto Zanella
Team Leader of the call center’s back office at lekker Energie
While Sematell receives challenging demands from clients such as bonprix and Deutsche Bahn, the team also independently generates and integrates new ideas in ReplyOne."
Franco Aleo
Managing Director of PVS Relationship Services
and Chief Business Development Officer of ZENIT X
BENEFITS
ReplyOne will make you # 1 for customer retention
ReplyOne is uniquely precise
Thanks to intelligent topic identification, your employees can answer queries conclusively the first time a customer gets in touch.
ReplyOne will delight your customers
ReplyOne delivers an excellent customer service experience across all communication channels.
ReplyOne is exceptionally efficient
ReplyOne analyses up to 10,000 words per second and provides the right answer in just a few seconds.
ReplyOne pays off
With ReplyOne, you can flexibly automate your service processes and thereby improve the productivity of your agents.
SERVICE TOPICS
Response management
By implementing structured response management, you ensure your customer service team will not miss a single enquiry and that customers always get the right answers and fast. We explain why response management is crucial for customer retention and what companies should pay attention to.
Customer service software
Professional customer service software assists service managers in establishing customer service as a strategic success factor for their company. We reveal the vital functions in effective, modern customer service software and give a few tips to help you make your choice.
Multi Channel Management
Customers are using an ever increasing number of communication channels to make service enquiries. Companies that opt for multi-channel-management can “keep tabs” on all enquiries, whilst quickly providing customers with reliable answers.
Customer Experience Management
Satisfied customers are those with a history of good experiences with a supplier – Satisfied customers are generally loyal to a supplier, particularly within highly competitive markets with little or no product differentiation.
request DEMO
Our online demo provides a “no obligation test drive” of ReplyOne.
In just 30 minutes, you’ll receive a concise overview of the capabilities of our customer service solution.
