Channels

Multichannel - all contact channels at a glance

Good service teams are where their customers are. Regardless of whether they are contacted by email, WhatsApp, chat or telephone. To provide the perfect customer service, you can be reached everywhere.

The channels

Your customers expect fast and correct answers. No matter which channel they use to contact you.

Your goal: The best customer service on all channelsster customer service on many channels.

Omnichannel with ReplyOne

One tool for many contact channels

In how many applications do your employees have to log in to start work? How often do they have to jump back and forth between different applications to process a request? With ReplyOne this is a thing of the past!

Regardless of which input channel your service team uses to receive customer inquiries, they are always processed on the same processing interface. This not only makes processing easier for your employees. Customers receive their answers via the same channel they used for the inquiry.

This gives your service team a complete overview at all times. If necessary, you can also change the channel.

E-mail

The standard.
Most important contact channel in customer service.

Letter & Fax

Indestructible.
OCR turns letter & fax digital.

Quick and direct.
Customers love straightforward communication.

Chat

Fast, faster – chat.
One-to-one communication online.

Telephony

Always listening.
Telephony is also completely integrated.

This is what our customers say

"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."

Franco AleoManaging Director, PVS Relationship Services GmbH & Co. KG

"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."

Andrea RadziewskyHead of Process Excellency, spread.group

"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."

Christian Reischl IT & Telecommunications, Market Calling Marketinggesellschaft m.b.h.