Partners

Together for best customer service

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Best solutions with strong partners. For your individual requirements.

In ReplyOne we provide standardized interfaces for leading telephony, CRM and ERP systems as well as customized solutions for your customer service. In addition, we develop individual integrations into your system infrastructure in cooperation with our partners.

360dialog – official WhatsApp Business API Partner – combines over 7 years of marketing automation experience with the WhatsApp Business API with the 360dialog Messenger Communication Platform & WhatsApp Messaging API.

authensis offers special solutions for communication in the contact center environment - from ACD to voice self-service, CTI solutions and webcall to predictive analytics, thus optimizing customer interaction on the relevant channels.

CallOne is a full-service provider for business telephony with open interfaces. At its core is the CallOne call center software. It is supplemented by omnichannel, cloud telephone systems, MS Teams integrations and numerous apps and connections to customers´ own systems. Personal contact persons and our interface programmers provide the optimal basis for a profitable CX.

Every year, Genesys® delivers more than 70 billion memorable customer experiences to companies in over 100 countries. Our technology, working together with the cloud and AI, connects customer communications across marketing, sales, and service on every channel while improving the employee experience.

ojuto consulting supports its customers in the areas of project management, interim management, integration management and process management - from the identification and analysis of existing processes in the service area to the optimization or complete redesign based on this.

Serviceware is a leading provider of software solutions for digitizing and automating service processes, enabling companies to increase their service quality and efficiently manage their service costs.

telegra develops special cloud-based solutions in the field of business telephony for more than 3,500 customers from the contact center industry. These include call control and distribution and innovative voice solutions such as Instant Call Back.

As a leading provider of customer-first solutions, USU offers service organizations and their clients seamless and modularly coordinated service modules for the successful establishment, expansion and operation of digital customer services and business models.

Whappodo offers solutions to use well-known messenger services such as WhatsApp, Facebook Messenger, Telegram and Threema specifically for customer service as an information tool or to contact people.

Questions?

Your contact.

Gordon Salzmann
Director Business Development

gordon.salzmann(at)sematell.com

Gordon Salzmann