Customer service for insurance companies

"It was clear to us that if we wanted to reduce customer fluctuation, we had to avoid terminations wherever possible. We were looking for a way to convince customers to remain lekker customers."

"With its ReplyOne system, Sematell has not only impressed us with its excellent handling of customer inquiries during seasonal peaks. The trusting, open and honest communication between us and Sematell contributed significantly to the fact that solutions were always found together."

"We have become significantly faster and have greater transparency. ReplyOne was and is a real productivity gain for us."

"E-mails are the most important communication channel in our customer service. With ReplyOne, we were able to process more than 1.2 million e-mail requests last year – without compromising on quality."

"ReplyOne is definitely a relief. In the past, emails were stored on the server and then assigned manually in a complicated way. The easy handling is great, saving work in the follow-up."

"In Badenova's customer service, the focus is on the customer. To ensure that everything runs smoothly, our service team is supported by ReplyOne. Sematells´ response management solution from Sematell covers all contact channels and makes the employees' work in customer service easier. This reduces routine tasks and frees up time for complex issues that require explanation."

"It depends primarily on the wishes and requirements of our customers which channels we process with ReplyOne, because opening up new channels is possible at any time with the support of Sematell's developer team. This was also important to us when we selected the right software."

"With ReplyOne, we've managed to reduce the turnaround time of customer inquiries from 59 to 31 hours in two years."

"We were able to reliably automate our processes with ReplyOne. As a result, we are now significantly faster and have been able to maintain transparency over communication with the individual customer. [...] I certainly don't know of any solution that does this better so far."