Fast, smart and automated
Maximum efficiency in customer service for municipal utilities
Automated processing of standard inquiries, intelligent complaint management and GDPR-compliant workflows - especially for municipal utilities. Manage high volumes of inquiries with our ReplyOne email response management system.
When service becomes a strength: Automation for energy suppliers
How do municipal utilities automate their customer service and save costs?
Energy suppliers are faced with the challenge of efficiently handling increasing volumes of inquiries - especially when energy prices rise. With ReplyOne, you can optimize your processes, relieve your team and reduce costs through intelligent AI-supported automation.
AI-based optimization that pays off
Why is efficient case management so important in energy supplier customer service?
Fewer terminations with energy suppliers thanks to perfect workflows
Faster processing times for customer inquiries through automation
Recognition rate relieves employees when composing responses
Intelligent solutions for price changes, tariff changes and installment payments
How does ReplyOne help municipal utilities to master these challenges?
Energy suppliers struggle with a high volume of inquiries, especially when prices change. At the same time, they need to comply with data protection regulations and provide customers with fast and reliable responses. Our AI-supported email response management solution automates standard inquiries and integrates seamlessly into your systems such as SAP, CRM or Messenger.
CHALLENGE:
SOLUTION WITH SEMATELL:
Routine requests block valuable resources:
Automation: Process tariff & invoice inquiries fully or partially automatically
Recognized complaints must be processed efficiently:
Routing: AI quickly recognizes and routes customer inquiries to the right service employee
Fluctuating workloads make planning more difficult:
Real-time dashboards: Help you monitor service quality and plan for seasonal fluctuations
Complicated integration of third-party systems:
Simple integration: Integrate CRM, telephony and other third-party systems
Data protection & compliance:
GDPR compliant: Process and archive your documents securely
Inconsistent and time-consuming case allocation:
Predefined categories: Facilitate the assignment of topics based on our relevant industry experience
This is what our customers say
Success stories from our energy customers:
