The right answers to your customer queries
Customer service software of the future
ReplyOne - our software for your customer service
Customer service software for
Strong customer relationships
ReplyOne helps you find the right answers to your customer inquiries.
Efficient - Structured - Cross-channel!
The needs of your customers take center stage. Our AI-based customer service software enables automated responses and clear structuring to Maximum efficiency in Customer Support. Thanks to a unique categorization algorithmdeveloped at the German Research Center for Artificial Intelligence (DFKI), customer queries are precisely analyzed and resolved. Highly developed vector-based AI algorithms and statistical procedures guarantee the Optimal automation of your service processes - your clear competitive advantage thanks to Sematell!
Customer service redefined - with AI that makes the difference
Customer service solutions for
Strong customer relationships
Welcome to the future of customer service! With our innovative Response management software we offer solutions that set standards. Our enterprise solution ReplyOne, processes written inquiries fully automatically - and natively in over 70 languages. But we go further: with ReplyX we focus on the customer experience and enable companies to actively and sustainably shape customer experiences.
For over 25 years - created as a spin-off of the German Research Center for Artificial Intelligence (DFKI) - we drive innovation and combine state-of-the-art AI technology with a practical customer focus. Together, we define what excellent service really means.
Over 120 satisfied customers
CCW - ESTREL BERLIN - February 25 to 27
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SEMATELl - Top performance in customer service
Why you should use ReplyOne
More efficiency in customer service
Categorizing
Your customer inquiries are automatically analyzed and categorized with ReplyAnalytics.
Extraction
ReplyOne filters important data such as customer numbers and addresses from your customer inquiries in order to determine the basis for the perfect response.
Routing
Targeted forwarding of your customer inquiries to the appropriate team members ensures faster responses to your customers.
Answering
Everything on one interface. Your employees have all the relevant information about the process at a glance.
Monitoring
With ReplyControl, you always have an overview of your customer service processes, the status of your inquiries and your KPIs.
Reporting
ReplyOne filters important data such as customer numbers and addresses from your customer inquiries in order to determine the basis for the perfect response.
Automate
Targeted forwarding of your customer inquiries to the appropriate team members ensures faster responses to your customers.
Which channels does ReplyOne use?
Cross-channel customer support
Would you like more information?
Contact us now
Over 20 years of Sematell - Our categorization sets standards through exceptional precision in topic recognition with minimal need for learning data - a true seal of quality for first-class AI since the beginning.
Why ReplyOne?
8 Reasons why
Every year, our customers use ReplyOne to process over 30 million inquiries and documents in customer service.
Easy implementation and user training enable rapid deployment of our customer service software.
A standardized, intuitive user interface for all communication channels, from e-mail to chat and telephony.
From the detection of the topic to the personalized and contextually correct answer – get it for review or send it directly to your customers.
Only a few learning data are needed to train the artificial intelligence. That's what sets us apart: only 30 to 50 documents for a new category.
Communication with your customers is possible in over 70 languages in an internationalized interface – ideal for global companies.
With over 10,000 words per second, our AI processes your customer inquiries, enabling a rapid handling.
A categorization precision of up to 95% reduces the manual assignment of customer inquiries to a minimum.
Any topics identified are enriched with relevant contextual information from all common CRM or other systems – for a comprehensive insight into your customers.
This is what our customers say
