The right answers to your customer queries

Customer service software of the future

ReplyOne - our software for your customer service

Customer service software for
Strong customer relationships

ReplyOne helps you find the right answers to your customer inquiries.
Efficient - Structured - Cross-channel! 

The needs of your customers take center stage. Our AI-based customer service software enables automated responses and clear structuring to Maximum efficiency in Customer Support. Thanks to a unique categorization algorithmdeveloped at the German Research Center for Artificial Intelligence (DFKI), customer queries are precisely analyzed and resolved. Highly developed vector-based AI algorithms and statistical procedures guarantee the Optimal automation of your service processes - your clear competitive advantage!

Can customer communication be simple?

ReplyOne in the video
explained quite simply

Over 120 satisfied customers

These companies are already using ReplyOne successfully:

Webinar

ReplyX - The future of reply experiences starts here.

The next generation of customer service software.
Get an exclusive insight into the future of customer service! In our free webinar, we will show you how ReplyX can optimize your service processes through intelligent automation and innovative technologies.
revolutionized - compact and practical.

  • When: December 11, 2024 - 11 a.m.
  • Where: Online
  • Duration: 1 hour
  • Capacity: Limited places available

Top performance in customer service

Increase the first fix rate
0 %
Decrease the processing time
0 %
Reduction of ticket costs
%

Why you should use ReplyOne

More efficiency in customer service

Categorizing

Your customer inquiries are automatically analyzed and categorized with ReplyAnalytics.

Learn more ...

Extraction

ReplyOne filters important data such as customer numbers and addresses from your customer inquiries in order to determine the basis for the perfect response.

Learn more ...

Routing

Targeted forwarding of your customer inquiries to the appropriate team members ensures faster responses to your customers.

Learn more ...

Answering

Everything on one interface. Your employees have all the relevant information about the process at a glance. 

Learn more ...

Monitoring

With ReplyControl, you always have an overview of your customer service processes, the status of your inquiries and your KPIs.

Learn more ...

Reporting

ReplyOne filters important data such as customer numbers and addresses from your customer inquiries in order to determine the basis for the perfect response.

Learn more ...

Automate

Targeted forwarding of your customer inquiries to the appropriate team members ensures faster responses to your customers.

Learn more ...

Which channels does ReplyOne use?

Cross-channel customer support

Icon eMail Conversation

The standard.
Most important contact channel in customer service.

Indestructible.
OCR turns letter & fax digital.

Quick and direct.
Customers love straightforward communication.

Fast, faster – chat.
One-to-one communication online.

Always listening.
Telephony is also completely integrated. 

Would you like more information?

Contact us now

Over 20 years of Sematell - Our categorization sets standards through exceptional precision in topic recognition with minimal need for learning data - a true seal of quality for first-class AI since the beginning.

Gordon Salzmann

Why ReplyOne?

8 Reasons why

Every year, our customers use ReplyOne to process over 30 million inquiries and documents in customer service.

Icon Stopwatch
Fast

Easy implementation and user training enable rapid deployment of our customer service software.

Icon Leader
User-friendly

A standardized, intuitive user interface for all communication channels, from e-mail to chat and telephony.

Icon Send Receive
Automated

From the detection of the topic to the personalized and contextually correct answer – get it for review or send it directly to your customers. 

Icon Brain
Smart

Only a few learning data are needed to train the artificial intelligence. That's what sets us apart: only 30 to 50 documents for a new category.

Icon Network
Multilingual

Communication with your customers is possible in over 70 languages in an internationalized interface – ideal for global companies.

Icon Graph
High-performance

With over 10,000 words per second, our AI processes your customer inquiries, enabling a rapid handling.

Icon Target
Accurate

A categorization precision of up to 95% reduces the manual assignment of customer inquiries to a minimum.

Icon Network
Integrable

Any topics identified are enriched with relevant contextual information from all common CRM or other systems – for a comprehensive insight into your customers.

This is what our customers say