• DFKI: classification algorithm is state of the art
  • New: ReplyChat – the chat solution fully integrated into ReplyOne
  • New: dual-mode processing in ReplyOne for efficient blending
  • Comprehensive solution: integration with unymira and telegra
  • Sematell at CCW 2019 from February 19–21, 2019, in Hall 3, Stand E12/F9

Saarbrücken, January 29, 2019 –
Sematell is to showcase ReplyOne, its AI-based response management solution for contact centers, at the CCW Trade Fair in Berlin. The solution is compelling with its outstanding artificial intelligence for the intelligent automation of contact centers. The complete range of functions of ReplyOne, including the new dual mode processing feature, the ReplyControl analysis and control cockpit and integrations with the unymira Knowledge Center and telegra ACD can be experienced live at the stand.
In ReplyChat, Sematell also be presenting a completely new chat solution based on Sematell’s high-performance and tried-and-tested AI that is fully integrated into ReplyOne. Service executives can see the performance potential of Sematell solutions for themselves at CCW 2019 from 19–21 February in Hall 3, Stand E12/F9.

Sematell GmbH

Headquartered in Saarbrücken, Sematell is a specialized provider of highly scalable response management solutions based on artificial intelligence. Sematell solutions for use in contact centers precisely analyze written inquiries in more than 70 languages and always deliver the right response to the individual customer. The outstanding language and topic recognition was developed at the German Research Center for Artificial Intelligence (DFKI) and ensures maximum productivity, customer satisfaction and efficiency.
The company is the initiator and a member of the Trusted Network for innovative omni-channel customer service. As part of this cooperative venture, interfaces – such as specialized telephony, chat, translation and knowledge database solutions from market-leading providers – are made available for the ReplyOne response management solution. Sematell GmbH’s high-profile customers include Consors Bank, StepStone, FINANZCHECK.de, bonprix, EWE, die Deutsche Telekom AG and Medion AG.

Jutta Lorberg
BSK Becker+Schreiner Kommunikation GmbH
Tel.: +49 (0) 2154 8122-22