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We are Sematell –
your right partner for AI-driven
software for call centers

Customised software solutions through
experience, passion and commitment.

Logo Callcenter-Software Replyone

Your experts for intelligent
digitisation in customer service.

Sematell is your specialised provider for professional contact center software for written
customer service. With its precise topic recognition, ReplyOne, the artificial intelligence-based
response management software developed by our company, is one of the leading enterprise
solutions on the customer service software market.

Sematell was founded in 2000 as a spin-off of the German Research Center for Artificial
Intelligence (DFKI) in Saarbrücken, one of the world’s leading research institutions on
artificial intelligence. At the DFKI, the outstanding categorisation algorithm was developed.
his has been permanently enhanced by us and is implemented in the ReplyOne response
management solution. 

Our team makes us distinctive: experts who are highly specialised in the field of software
development and artificial intelligence work here. With our team of developers we can
implement your customisations and integrations quickly and efficiently. In doing so, we can
look back at over 20 years of experience in the customer service industry. 

State-of-the-art-technology, innovative ideas, many years of industry expertise and
process competence thus flow into a solution that sets standards for intelligent
digitisation and automation in the customer service industry.

Sematell is your specialised provider for professional contact center software for written customer service. With its precise topic recognition, ReplyOne, the artificial intelligence-based response management software developed by our company, is one of the leading enterprise solutions on the customer service software market.

Sematell was founded in 2000 as a spin-off of the German Research Center for Artificial Intelligence (DFKI) in Saarbrücken, one of the world’s leading research institutions on artificial intelligence. At the DFKI, the outstanding categorisation algorithm was developed.
his has been permanently enhanced by us and is implemented in the ReplyOne response management solution. 

Our team makes us distinctive: experts who are highly specialised in the field of software development and artificial intelligence work here. With our team of developers we can implement your customisations and integrations quickly and efficiently. In doing so, we can look back at over 20 years of experience in the customer service industry. 

State-of-the-art-technology, innovative ideas, many years of industry expertise and process competence thus flow into a solution that sets standards for intelligent digitisation and automation in the customer service industry.